Shipping & Returns

Refund/Exchange policy 

• Packages are not allowed to be open

• If you want to exchange or refund your order please contact us on m.shalaby@mail.com 

• There is no partial delivery either take the whole order or return all items

• Sending more than one option to  choose between them unfortunately is not an option 

• Refund / Exchange are done within Three days only after receiving the order

• Shipping fees should be paid in all cases 

• Deduction of Extra Delivery fees in case of Return / Exchange 

• Items on sale can't be exchanged or refunded

• For Refunds Items should be in it's original state and packaging and we will send the payment you paid via instapay after receiving the product at our office within a week 

• If you have any inquiries please send us an email m.shalaby@mail.com 

• Delivery inside Cairo / Giza takes 3-4 days 

• Delivery to Governorates takes 5-6 working days